FAQ
Serving Western Pennsylvania Since 1989
Frequently Asked Questions
Below you’ll find commonly asked questions. If you can’t find answers to your questions, please contact us here
Are there any charges for set-up?
There is no charge for the set-up of new equipment or the removal of old equipment.
Who cancels our accounts when switching to Horizon?
We ensure smooth transitions at Horizon. You have options with us.
Self-Service Cancellation: You can cancel the account yourself. This usually involves the person that handles your coffee, water, vending or micro market account.
Assisted Cancellation: We will help cancel the account for you. We will get permission and request to proceed with the cancellation on your behalf of your coffee, water, vending or micro market services.
My cooler is leaking. Now what?
99.9% of the time, leaks occur due to the bottle. Simply remove the bottle and replace it to resolve the problem. If this does not correct the issue, please contact our office, and we will dispatch a service technician to your location for further assistance.
Do you service all coolers?
We offer maintenance services for all commercial coolers, which are subject to a service charge. However, coolers leased from Horizon are serviced without any additional fees. We do not provide a service for coolers purchased from retailers, as we do not stock the necessary parts for them.
If I sign up for water and coffee service, will there be two separate deliveries?
No, our trucks will have your water and coffee supplies into a single delivery, resulting in one stop and one invoice.
My coffee brewer or water cooler is not working properly.
Please contact our office at 1-800-927-9864. Our service technician will promptly repair or replace the unit within 24 hours from the time the call was made to the office.”